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Vždy vyhlížíme talentované jedince, kteří mohou působit v dynamickém a inovativním pracovním prostředí. Každého jednotlivého zaměstnance vidíme jako nepostradatelnou součást týmu.
Pokud se chcete přidat k FxPro týmu, prosím pošlete své CV.
Světová účast
Staňte se součástí rostoucího mezinárodního týmu:
Kanceláře v Limassol, Londýně, Monaku, Nassau a Dubaji s 200+ zaměstnanci FxPro 22 národností
Nediskriminující a rovné příležitosti
Konkurenceschopný balíček odměn
Lékařské schéma
Fitness centrum v domě
Exkluzivní systém slevových karet
- Dlouhodobý profesní a osobní rozvoj
- Sponzorství vzdělávání spojeného s prací
- Možnosti pro kariérní růst
- Podpůrný fond
- Jídlo a nápoje zdarma v místí jídelně
- 13. plat
15+ let zkušeností
5 kanceláře
200+ zaměstanci
22 národnosti
17 mluvené jazyky
ADMINISTRATION
Maintenance Technician
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
- Perform a variety of maintenance and repair functions, including but not limited to building, plumbing, electrical and painting if necessary
- Diagnose problems, replace or repair equipment or facility parts, test and make adjustments
- Read and interpret equipment manuals to perform required maintenance and service
- Implement preventative maintenance measures and perform regular preventive maintenance on equipment and facilities
- Maintain inventory of repaired equipment, supplies, facility parts
- Regular quality check equipment to ensure that everything is in working order
- Search, select and contract specialists when needed
- Request, collect and evaluate quotations for maintenance and repair functions or other related purchases
- Coordinate efforts regarding maintenance and repair to make sure all tasks are completed in a timely fashion
- Respond quickly in the event of an emergency and notify appropriate personnel
- Act as on-call handyman on Company’s maintenance needs
- Create and maintain a health and safety system including risk assessments and inspect its implementation
- Comply with safety regulations and report any issues related to health and safety to the management
- Perform outside work activities in order to purchase materials, tools or equipment related to the duties
Requirements:
- Minimum of 3 years of relevant working experience
- Very good command of the Greek and English languages
- Reliable and trust-worthy
Benefits:
- Competitive salary
- 13th salary
- Provident fund
- Medical insurance
- Discount card for several services and products
- In-house gym with a personal trainer
- Free meals and beverages at in-house cafeteria
Security Guard
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Protect Company’s premises, equipment, visitors and employees
- Monitor CCTV and alarm systems
- Patrol Company’s premises
- Escort visitors and record their entrance and exit
- Report any unusual or suspicious incidents and other security issues
- Assist or replace driver/messenger when needed
- Assist maintenance or other colleagues when needed
Requirements
- Previous relevant experience
- Surveillance skills
- Professional manner and neat appearance
- Reliable, trust-worthy and polite
- Very good command of the Greek and English languages
- Driving license and clean driving record
- Clean criminal record
- Security guard professional license and first aid diploma will be considered an advantage
- Availability to work in shifts (7:30 – 16:30 or 10:30 - 19:30 or 09:00 -18:00 with one-hour lunch break)
Benefits
- 13th salary
- Provident fund
- Medical insurance
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- 21 days of annual leave
- Discount card for several services and products
BUSINESS DEVELOPMENT
Senior Business Development Manager
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Identify sales targets and leaders of opinion
- Present our products and services to new clients
- Conduct market research on a regular basis
- Identify key markets and provide with the input
- Build strategies for specified markets
- Plan webinars and promotions for targeted markets
- Maintain good working relations with existing and new clients
- Arrange meetings with existing and prospective contacts
- Attend major industry events
- Document business development activities
Requirements
- Bachelor’s degree in Business Administration or any other related field
- Fluent English, Arabic and French; any additional language is an advantage
- 2+ years in a similar role or as the head of a region within the financial sector
- Computer literacy with good working knowledge of Microsoft Office apps
- Ability to work under pressure, face constant challenges, adopt to changes
- Ability to work extra hours if necessary
- Keep pro-active position in running a business
- Ability to travel is a must
Benefits
- Competitive salary including a 13th salary
- Relocation package (if applicable)
- Visa arrangements for the employee and family members (if applicable)
- Medical and life insurance
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Provident fund
- Discount card for several services and products
DEALING
Dealer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Monitoring the foreign exchange trading portfolio in all currencies, ensuring the company is within approved limits, policies, and procedures
- Providing key parties with daily trading statistics
- Keeping up to date with currency fluctuations through both fundamental and technical analysis
- Maintaining close relationships with Liquidity and Data Providers
- Maintaining close relationships with internal supporting departments such as IT, Marketing, Business Development
- Providing excellent customer support by responding to inquiries, providing rates, and assisting with technical matters as well as executing client trades (when/where needed)
- Maintaining deal recording and P&L on a daily basis
Requirements
- University Degree in Economics, Accounting, Finance, Maths or other related fields
- Minimum 2 years of relevant working experience is a must
- Excellent command of the English language
- Proficient with computer systems and Microsoft Office applications (e.g. Microsoft Excel)
- Very good numerical and analytical skills
- Good communication and interpersonal skills
- Genuine interest in the financial markets
- Ability to work in shifts, on a weekly basis, Monday to Friday (08:00 – 16:00, 16:00 – 00:00, 00:00 – 08:00)
Benefits
- Competitive salary including a 13th salary
- Medical and life insurance
- Provident fund
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Discount card for several services and products
HR
Recruitment Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Coordinate a management team in order to identify staffing needs and conduct workforce planning
- Actively participate in and ensure implementation of the attraction, selection and induction process
- Determine selection criteria and design relevant assessment tools/interview guides for each position and ensure that management is aware and trained to administer them
- Coordinate with Marketing Department on media plans for recruitment campaigns using different platforms
- Source potential candidates through various online and offline channels and advise management on hiring
- Foster a network of long-term strategic partners (recruitment agencies, professional associations, academic institutions, etc.) for recruitment needs
- Handle all legal and employment procedures for new members of the team
- Monitor employees’ needs and their mood within existing working environment and take measures
- Conduct exit interviews and further arrangements for leaving staff
- Organize and attend job fairs and recruitment events
- Act as a Brand Ambassador of the company
Requirements
- University Degree in Human Resources Management or other related fields
- Minimum 3 years of working experience in recruitment and selection
- Solid knowledge of social media, resume databases and professional networks
- Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
- Excellent command of the English language
- Computer literacy with a very good working knowledge of Microsoft Office applications
- Excellent communication and organizational skills
- Proven ability to work under pressure and strict deadlines
- People-oriented, multitasking and result-driven
- Willingness to work in a dynamic and multicultural environment
Benefits
- Competitive salary including a 13th salary
- Medical insurance
- Provident fund
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Discount card for several services and products
IT
.Net Developer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Product development using Agile methodologies and multi-threading technologies
- Reviewing current systems
- Presenting ideas for system improvements
- Maintaining the systems once they are up and running
- Collaborating with the management, stakeholders and team members in order to meet strict deadlines
- Working closely with analysts, designers and other teams
Requirements
- University degree in Computer Science or any other IT-related fields
- Excellent command of the English language
- At least 3 years of experience working as a C# developer
- At least 1 year of experience working with WPF and XAML
- Understanding of .NET platform
- Unit testing experience
- Knowledge of S.O.L.I.D. principles of OOD
- Familiarity with MVVM client architecture
- Knowledge of GoF design patterns
- Experience in working with SQL databases
It is your advantage if you have some experience in the below
- Financial trading/trading platforms development
- High-performance applications
- Domain-Driven Design approach
- Test-Driven development
- Performance optimization
- C++ programming
- RabbitMQ or ZeroMQ
- Google Protobuf
- Docker
- ReSharper/other refactoring tools
- Reactive programming
- Apache Kafka
Benefits
- Competitive salary including a 13th salary
- Relocation package (if applicable)
- Visa arrangements for the employee and family members (if applicable)
- Medical insurance
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Provident fund
- Discount card for several services and products
- Awesome job that can grow with you
Java Developer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
- Develop software using Agile methodologies and modern technologies
- Develop new functionality in line with business requirements
- Develop the code which is secure by design and follows Company’s standards
- Proactively identify and report bugs and other technical problems that exist or might appear in Company’s code
- Collaborate with team members, other teams and stakeholders in order to meet Company’s needs
Requirements:
- University Degree in Computer Science or other IT related engineering discipline
- Good command of the English language. Greek and/or Russian is an advantage
- Minimum of 3 years of experience as a Java Developer
- Relevant Experience in FinTech (Forex, Investments) is an advantage
- Strong J2SE programming skills (multithreading, data structures, streams)
- In-depth knowledge of Object-Oriented programming and S.O.L.I.D. principles
- Experience with microservices development. Preferable tech stack is Spring Boot, Apache Kafka, Docker, Kubernetes
- Experience in Test-Driven development, Continuous Integration
- TCP/IP networking and sockets programming is an advantage
Benefits:
- Competitive remuniration including a 13th salary
- Relocation package and visa arrangements for an employee and family members (if applicable)
- Medical and Life insurance
- Provident fund
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Company Discount Card for various products and services
Node.js Developer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Working as part of a team developing applications and services using Agile development methods
- Building back-end services for payments/banking processing and CFD trading
- Integration with internal and third-party systems
- Writing reusable, testable, secure and efficient code
- Design and implementation of low-latency, high-availability and performant applications
- Investigating and resolving various incidents related to many systems as and when needed, as well as conducting industry research and providing recommendations for emerging trends
Requirements
- University Degree in Computer Science or other IT-related engineering disciplines
- Excellent command of the English language
- Strong proficiency with JavaScript and/or TypeScript
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Integration of multiple data sources and databases into one system
- Understanding fundamental design principles behind a scalable application
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- Basic understanding of front-end technologies
- Passion to work in a fast-paced, demanding and multicultural environment
It is your advantage if you have
- Previous experience within Financial Services
- Understanding of Node.js frameworks such as Express.js, Koa, Hapi, Lodash
- Knowledge of Microservices Architecture
- Knowledge of Greek or/and Russian language
Benefits
- Competitive salary including a 13th salary
- Relocation package (if applicable)
- Visa arrangements for the employee and family members (if applicable)
- Medical insurance
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Provident fund
- Discount card for several services and products
- Awesome job that can grow with you
Product Manager
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Product Ownership:
-Translate features into user stories for the development teams
- Define and prioritize the key activities of the development teams based on the product roadmap
- Build and re-prioritize the work and story backlog of the team when organizational priorities change to ensure maximum value delivery
- Understand and advocate best practices in high-level system designs - Project Management:
- Manage the entire product line life cycle from strategic planning to tactical activities
- Responsible project planning and management, maintaining plans and preparing project documentation;
- Managing stakeholders to create and manage product roadmaps and getting internal agreement with key stakeholders - Business Analysis:
- Collaborate with key stakeholders to define, develop, shape and refine requirements
- Develop test strategies, document test scenarios, and coordinate the execution of test scripts
- Conduct research on industry best practices, standards and other market data
Requirements
- University Degree in Computer Science or other IT related fields
- At least 5 years of experience in a similar role
- 3+ years of experience with Forex companies / CFD brokers
- Sound knowledge of trading is a must
- In-depth understanding of product development life cycle
- Experience with Agile software development (Scrum, Kanban, etc.)
- Knowledge of SDLC including quality assurance, change management and release processes
- Experience in interaction with Dealing Department is an advantage
- Working experience with such trading platforms as MT4, MT5, CTrader is a plus
- Computer literacy with good working knowledge of Microsoft Office suite
- Excellent command of the English language. Greek or/and Russian is an advantage
Benefits
- Competitive salary including a 13th salary
- Relocation package (if applicable)
- Visa arrangements for the employee and family members (if applicable)
- Medical and life insurance
- Provident fund
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Discount card for several services and products
Senior Linux Systems Administrator
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Work with the development team to manage cloud services
- Support deployment of custom and mobile applications
- Create/update technical documentation as required to support servers in the customer environment
- Provide reporting on inventory and other requested reports
- Manage a distributed hosting solution, ensuring maximum uptime and improved content delivery for customer websites
- Update and upgrade web servers like Apache, nginx, passenger
- Manage multi-platform Database Management System (DBMS) (SQL, Oracle, MySQL, etc.), provide Design and Administration services
- Manage search engine platforms via an enterprise search solution or equivalent. Such as input search result boosting information into an existing search solution and ensure that search results are relevant
- Manage the server used to host the search application
- Support application capacity and the ability to proactively plan and scope requirements to enable scalable solutions
- Maintain security certification and accreditation package for federally owned systems
- Monitor and maintain infrastructure health and carry out software inventory on the project
- Manage usage of software licenses usage on the project
- Set up and deployment of new user hardware
- Ensure requests are completed based on SLAs
- Provide backup and recovery support
- Plan, monitor, and optimize IT infrastructure to maintain high utilization and capacity
- Automate workflow by collaborating with the development team
- Install and upgrade software as needed
Requirements
- University degree in Computer Science, Information Technology, System Administration, or another closely related field, or equivalent experience
- Excellent command of the English language. Greek and/or Russian is an advantage
- 5 years of experience in implementing, supporting, and maintaining a network and server environment that supports no less than 30 individuals working in a website development operation
- Strong experience with configuration management tools (Ansible and others)
- Must be familiar with supporting and maintaining Cloud / -based virtual server environments, Linux servers(CenOS and other variants as necessary), Linux Operating Systems, Storage Area Networks(SANs), VPN, intranet, Internet, and Single Sign - on(SSO) systems
- Ability to write and modify scripts for application deployment and experience with Continuous Integration, Continuous Delivery/Deployment (CI/CD) tooling like Jenkins and others
Benefits
- Competitive salary including a 13th salary
- Relocation package (if applicable)
- Visa arrangements for the employee and family members (if applicable)
- Medical and life insurance
- Provident fund
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Discount card for several services and products
Senior System Administrator
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
- Responsible for capacity, storage planning, and database performance
- Review Application Logs
- Manage monitoring systems
- Maintain inventory and asset configuration documentation
- Interact with customers and staff at the technical level, as required
Requirements
- University degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
- Excellent command of the English language. Greek and/or Russian is an advantage
- 3-5 years managing servers network administration, or system administration
- Working knowledge of virtualization, Hyper-V, or equivalent
- Strong knowledge of systems and networking software, hardware, and networking protocols
- Sound knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
- Proven track record of developing and implementing IT strategy and plans
- Solid understanding of Microsoft Active Directory
- Experience with scripting and automation tools
- Ability to respond to help desk requests after hours on a limited basis as well as occasional weekend maintenance
- System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
Benefits
- Competitive salary including a 13th salary
- Relocation package (if applicable)
- Visa arrangements for the employee and family members (if applicable)
- Medical and life insurance
- Provident fund
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Discount card for several services and products
MARKETING
Facebook User Acquisition Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
You will:
- Manage and scale paid acquisition campaigns to grow userbase profitably
- Monitor, optimize and report on campaign performance on an ongoing basis
- Identify optimization opportunities to help improve performance
- Develop, execute and analyse A/B tests on creatives and landing pages
- Collaborate with design, product and data analytics teams to develop effective acquisition strategies
- Communicate campaign performance and test results to the broader marketing team and executives
- Help with development of analytical tools, technologies and processes to drive efficiency across the Marketing team.
You are:
- Accountable. Your program’s performance rests on your shoulders
- Team player. You thrive in a team environment where each person takes ownership to achieve a greater shared goal. Your efforts should elevate the company as a whole
- Metric driven. You feel comfortable working with numbers and finding trends to exploit
- Motivated. You enjoy making a measurable impact on your team and the greater company
- Resourceful. You look to sharpen your tools and learn about the best practices in the industry. You leverage internal and external resources to find new growth tactics
- Execution oriented. You aggressively prioritize speed/action for delivering results.
You have:
- 3+ years of user acquisition or mobile media buying experience, with a strong track record of measurable results
- Experience with Facebook as a top marketing channel
- Understanding of advert attribution and tracking
- Strong analytical skills and creative thinking.
We offer:
- Competitive compensation package including a 13th salary
- Relocation package and visa arrangements for the employee and their family members (if applicable)
- In-house gym with personal trainer
- Free meals and beverages at the in-house cafeteria
- Medical and Life insurance
- Provident fund
- Company Discount Card for various products and services.
Marketing Specialist
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
- Brainstorm and develop ideas for creative marketing campaigns
- Assist in outbound or inbound marketing activities
- Develop unique content for different marketing campaigns
- Conduct copy-editing and proof reading of articles and other web content
- Write transcripts for company videos
- Undertake individual tasks of a marketing plan as assigned
Requirements:
- Bachelor’s Degree in Marketing, Communications, Journalism or another related field
- Native English language
- Computer literacy with good working knowledge of Microsoft Office suite
- 1+ years of experience in marketing is an advantage
- Impressive writing and editing skills with the ability to adapt content style and tone for specific audiences
- Skills to cultivate subject matter experts and create the followers necessary to execute on schedule
- Ability to identify new opportunities and take the required action with minimal direction or oversight
- Demonstrable understanding of digital distribution channels and basic performance measurements
- Natural curiosity about how technology assists its users
Benefits:
- Competitive compensation package including a 13th salary
- Medical and Life insurance
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Provident fund
- Company Discount Card for various products and services
Motion Designer (Facebook)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
You will:
- Take broad, conceptual ideas and turn them into something useful and valuable for our millions of users
- Design flows and experiences that are incredibly simple and elegant for Facebook
- Seek out creative, design-led solutions to challenging problems
- Partner with other designers and engineers to oversee the user experience of new features ad products, from conception until launch
- Think about creative strategy and vision at a high level (not just 'how it should look' but 'what we should build')
You are:
- Team player. You thrive in a team environment where each person takes ownership to achieve a greater shared goal.
- Motivated. You enjoy making a measurable impact on your team and the greater company.
- Resourceful. You look to sharpen your tools and learn about the best practices in the industry. You leverage internal and external resources to find new growth tactics.
- Execution oriented. You aggressively prioritize speed/action for delivering results.
You have:
- University degree
- Excellent command of the English language
- 4+ years of experience in designing, building and shipping quality apps across a variety of platforms and form factors
- 3+ years of experience in interaction and visual design
- Knowledge and experience with various 3D modelling software
- Computer literacy with good working knowledge of Microsoft Office suite
- A portfolio showcasing your work
We offer:
- Competitive compensation package including a 13th salary
- Relocation package and visa arrangements for the employee and their family members (if applicable)
- In-house gym with a personal trainer
- Free meals and beverages at the in-house cafeteria
- Medical and Life insurance
- Provident fund
- Company Discount Card for various products and services
PPC Specialist
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Creation, maintenance and optimization of advertising campaigns in Google Ads (AdWords), Yandex Direct, Yahoo and Bing
- Writing advertisements, downloading and launching advertising campaigns (Direct Commander, AdWords Editor)
- Analysing efficiency and optimization of current advertising companies (CPC, CPO, ROI, CAC)
- Preparing reports on advertising campaigns
- Working with optimization systems and generating ads (C50)
- Conducting A/B-tests
- Working with analytics tools such as Yandex Metrics, Google Analytics, Google Data Studio, DoubleClick Search will be an advantage
Requirements
- University degree in Marketing, Communications, Journalism or another related field
- Good command of the English language
- Google Ads certification
- 2+ years of experience in advertising campaigns in Google Ads (AdWords) and Yandex Direct
Benefits
- Competitive salary including a 13th salary
- Relocation package
- Visa arrangements for the employee and family members (if applicable)
- Medical and life insurance
- Provident fund
- Free meals and beverages at the in-house cafeteria
- In-house gym with personal trainer
- Discount card for several services and products.
OPERATIONS
Customer Support Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Deliver service and support to customers through live chats, emails and phone calls
- Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
- Handle and resolves customer complaints
- Provide information to customers in regard to Company’s services and products
- Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
- Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
- Inform customers about internal regulations and procedures of Company
- Follow up on the progress of the response to the customer
- Perform general Back Office and Clients Accounting Department duties during night/evening shifts, update Customer records
- Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
- Provide feedback on the efficiency of the customer service process
Requirements
- University Degree is an advantage but not a must
- Excellent command of the English language
- Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
- Flexible, outgoing, problem solving skills, excellent communication skills
- Any knowledge of FX industry is considered an advantage
- Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)
Benefits
- Competitive salary
- 13th salary
- Provident fund
- Medical insurance
- Discount card for several services and products
- In-house gym with a personal trainer
- Free meals and beverages at in-house cafeteria
Customer Support Officer (Chinese language)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Deliver service and support to customers through live chats, emails and phone calls
- Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
- Handle and resolves customer complaints
- Provide information to customers in regard to Company’s services and products
- Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
- Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
- Inform customers about internal regulations and procedures of Company
- Follow up on the progress of the response to the customer
- Perform general Back Office and Clients Accounting Department duties during night/evening shifts,
- Update Customer records
- Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
- Provide feedback on the efficiency of the customer service process
Requirements
- University Degree is an advantage but not a must
- Native Chinese and good command of the English language
- Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
- Flexible, outgoing, problem solving skills, excellent communication skills
- Any knowledge of FX industry is considered an advantage
- Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)
Benefits
- Competitive salary
- 13th salary
- Provident fund
- Medical insurance
- Discount card for several services and products
- In-house gym with a personal trainer
- Free meals and beverages at in-house cafeteria
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