Investujte zodpovědně. FxPro is not regulated by the JFSA and is not engaging in any action(s) which may be deemed to constitute a solicitation of financial services; this translated page is not intended for Japanese residents.FxPro is not regulated by the Brazilian Securities Commission; this translated page is not intended for Brazilian residents.Investujte zodpovědně.Investujte zodpovědně.CFD jsou složité nástroje a obnáší vysoké riziko ztráty vašich peněz z důvodu pákového efektu. 78.90% retailových investorských účtů ztrácí peníze při obchodování s CFD s tímto poskytovatelem. Měli byste zvážit, zda rozumíte, jak fungují CFD a zda si můžete dovolit vysokou míru rizika ztráty vašich peněz.CFD a sázky na spready jsou složité instrumenty a je s nimi spojeno velké riziko rychlé ztráty peněz díky finanční páce. 80.59% malých investorů ztrácí peníze, když obchodují s CFD a sázkami na spready s tímto poskytovatelem . Měli byste zvážit, zda rozumíte jak CFD a sázky na spready fungují a zda si můžete dovolit riziko ztráty vašich peněz.
FxPro is not regulated by the JFSA and is not engaging in any action(s) which may be deemed to constitute a solicitation of financial services; this translated page is not intended for Japanese residents.FxPro is not regulated by the Brazilian Securities Commission; this translated page is not intended for Brazilian residents.Investujte zodpovědně: Obchodování CFD zahrnuje značná rizika.
Pracujte s námi
Vždy vyhlížíme talentované jedince, kteří mohou působit v dynamickém a inovativním pracovním prostředí. Každého jednotlivého zaměstnance vidíme jako nepostradatelnou součást týmu.
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Staňte se součástí rostoucího mezinárodního týmu:
Kanceláře v Limassol, Londýně, Monaku a Nassau s 200+ zaměstnanci FxPro 22 národností
Nediskriminující a rovné příležitosti
Konkurenceschopný balíček odměn
Fitness centrum v domě
Lékařské schéma
Exkluzivní systém slevových karet
- Dlouhodobý profesní a osobní rozvoj
- Sponzorství vzdělávání spojeného s prací
- Možnosti pro kariérní růst
- Podpůrný fond
- Jídlo a nápoje zdarma v místí jídelně
- 13. plat
15+ let zkušeností
4 kanceláře
200+ zaměstanci
22 národnosti
17 mluvené jazyky
ADMINISTRATION
Receptionist
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Welcome visitors by greeting them, in person or on the telephone; answer or refer inquiries
- Maintain employee and department directories
- Answer, screen and forward any incoming phone calls while providing basic information when needed
- Receive and sort daily mail/deliveries/couriers
- Ensure the smooth operation of the conference rooms
- Manage all travel arrangements for the management and other employees for business purposes
- Keep records for the company’s stationery order and stock
- Provide secretarial assistance to the management and other employees such as filing, typing, scanning, printing and binding documents
- Liaise with the medical provider
- Update the information on the company’s discount scheme
Requirements
- Diploma/Certificate in Secretarial/Administration studies
- Minimum 2 years of experience in a similar position
- Excellent command of the Greek and English language
- Computer literacy with very good working knowledge of Microsoft Office applications
Benefits
- Competitive salary including a 13th salary
- Medical insurance
- Provident fund
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Discount card for several services and products
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BUSINESS DEVELOPMENT
Business Development Manager (Malaysia)
Limassol, Cyprus or Malaysia
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus or Malaysia
Responsibilities
- Builds market position by locating, developing, defining, negotiating and closing business relationships in the Malaysian market
- Seeks out and builds new business for FxPro
- Identifies ideas by researching industry and related events, publications and announcements in the Malaysian market
- Closes new business deals by coordinating requirements, developing and negotiating contracts, integrating contract requirements with business operations
- Maintain good working relationships with existing and new clients
Requirements
- University degree in a relevant field
- Excellent knowledge of the English and Malay
- 2+ years of recent working experience in a similar position in the financial sector
- Ability to travel is a must
Location
- The position can be based in Limassol, Cyprus or Malaysia
Benefits
- Competitive salary including a 13th salary
- Relocation package (if applicable)
- Visa arrangements for the employee and family members (if applicable)
- Medical and life insurance
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Provident fund
- Discount card for several services and products
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Senior Business Development Manager
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Identify sales targets and leaders of opinion
- Present our products and services to new clients
- Conduct market research on a regular basis
- Identify key markets and provide with the input
- Build strategies for specified markets
- Plan webinars and promotions for targeted markets
- Maintain good working relations with existing and new clients
- Arrange meetings with existing and prospective contacts
- Attend major industry events
- Document business development activities
Requirements
- Bachelor’s degree in Business Administration or any other related field
- Fluent English, Arabic and French; any additional language is an advantage
- 2+ years in a similar role or as the head of a region within the financial sector
- Computer literacy with good working knowledge of Microsoft Office apps
- Ability to work under pressure, face constant challenges, adopt to changes
- Ability to work extra hours if necessary
- Keep pro-active position in running a business
- Ability to travel is a must
Benefits
- Competitive salary including a 13th salary
- Relocation package (if applicable)
- Visa arrangements for the employee and family members (if applicable)
- Medical and life insurance
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Provident fund
- Discount card for several services and products
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DEALING
Dealer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Monitoring the foreign exchange trading portfolio in all currencies, ensuring the company is within approved limits, policies, and procedures
- Providing key parties with daily trading statistics
- Keeping up to date with currency fluctuations through both fundamental and technical analysis
- Maintaining close relationships with Liquidity and Data Providers
- Maintaining close relationships with internal supporting departments such as IT, Marketing, Business Development
- Providing excellent customer support by responding to inquiries, providing rates, and assisting with technical matters as well as executing client trades (when/where needed)
- Maintaining deal recording and P&L on a daily basis
Requirements
- University Degree in Economics, Accounting, Finance, Maths or other related fields
- Minimum 2 years of relevant working experience is a must
- Excellent command of the English language
- Proficient with computer systems and Microsoft Office applications (e.g. Microsoft Excel)
- Very good numerical and analytical skills
- Good communication and interpersonal skills
- Genuine interest in the financial markets
- Ability to work in shifts, on a weekly basis, Monday to Friday (08:00 – 16:00, 16:00 – 00:00, 00:00 – 08:00)
Benefits
- Competitive salary including a 13th salary
- Medical and life insurance
- Provident fund
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Discount card for several services and products
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IT
Business Analyst
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Evaluate business processes, analyze requirements, uncover areas for improvement and development
- Study system capabilities; design modifications; construct workflow charts and diagrams
- Write technical specifications
- Collaborate with key stakeholders to define, develop, shape and refine requirements
- Develop test strategies, document test scenarios, and coordinate the execution of test scripts
- Conduct research on industry best practices and standards to implement product improvements continuously
- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
- Conduct and coordinate product, market, operational and related research to support strategic and business planning
- Interpret and evaluate research data to develop data driven business analyses and projections
- Perform weekly and monthly reviews and analyses of current processes using operational metrics and reports
- Create informative, actionable reporting that highlights relevant business trends and opportunities for improvement
Requirements
- University Degree in Computer Science or other IT related fields
- At least 5 years of experience in a similar role
- Detail - oriented, analytical mindset
- Excellent documentation skills
- Advanced technical skills
- Software maintenance experience
- Fundamental analytical and conceptual thinking skills
- Excellent planning, organizational, and time management skills
- Proven history of leading and supporting successful projects
- Strong team player
- Focused on process improvement
- Ability to work under pressure
- Problem - solving and critical thinking
Benefits
- Competitive salary including a 13th salary
- Relocation package(if applicable)
- Visa arrangements for the employee and family members(if applicable)
- Medical and life insurance
- Provident fund
- Free meals and beverages at the in -house cafeteria
- In - house gym with a personal trainer
- Discount card for several services and products
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Node.js Developer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Working as part of a team developing applications and services using Agile development methods
- Building back - end services for payments / banking processing and CFD trading
- Integration with internal and third - party systems
- Writing reusable, testable, secure and efficient code
- Design and implementation of low - latency, high - availability and performant applications
- Investigating and resolving various incidents related to many systems as and when needed, as well as conducting industry research and providing recommendations for emerging trends
Requirements
- University Degree in Computer Science or other IT - related engineering disciplines
- At least 3 years of experience in a similar role
- Excellent command of the English language
- Strong proficiency with JavaScript and / or TypeScript
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Integration of multiple data sources and databases into one system
- Understanding fundamental design principles behind a scalable application
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- Basic understanding of front - end technologies
- Passion to work in a fast - paced, demanding and multicultural environment
It is your advantage if you have
- Previous experience within Financial Services
- Understanding of Node.js frameworks such as Express.js, Koa, Hapi, Lodash
- Knowledge of Microservices Architecture
- Knowledge of Greek or / and Russian language
Benefits
- Competitive salary including a 13th salary
- Relocation package(if applicable)
- Visa arrangements for the employee and family members(if applicable)
- Medical insurance
- Free meals and beverages at the in -house cafeteria
- In - house gym with a personal trainer
- Provident fund
- Discount card for several services and products
- Awesome job that can grow with you
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Senior .Net Developer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Design and implementation of software products with microservices architecture
- Design and implementation of database aware applications with MS SQL
- Development of time-critical services with .NET using multi-threading technologies
- Testing and management tools implementation
- Collaborating with the management, stakeholders and team members in order to meet strict deadlines
- Reviewing, maintaining and improving existing systems
Requirements
- University degree in Computer Science or any other IT-related fields
- Excellent command of the English language
- At least 3 years of experience working as a C# developer
- In-depth knowledge of .NET platform
- Ability to develop robust multithreaded applications
- Experience in working with SQL databases
- Deep knowledge of S.O.L.I.D. principles of OOD
It is your advantage if you have some experience in the below:
- Financial trading/trading platforms development
- Experience in .Net Core development for Linux
- Experience in containerized application development
- In-deep understanding of Kubernetes
- Experience in web service development using ASP.NET Core
- Performance optimization skill, including profiling and analysing process dumps
- C++ programming skills
- Experience in Windows desktop application development using WPF
- Experience in developing applications with communication protocols and brokers (sockets, ZeroMQ, ActiveMQ/JMS) and data serialization
Benefits
- Competitive salary including a 13th salary
- Relocation package (if applicable)
- Visa arrangements for the employee and family members (if applicable)
- Medical insurance
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Provident fund
- Discount card for several services and products
- Awesome job that can grow with you
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Senior Front-End Developer (Angular)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Design and develop flexible front-end solutions within the current infrastructure
- Collaborate with involved teams during design, development, and release process
- Develop Single-page applications using cutting-edge web technologies
- Proactively investigate issues and offer technical improvements for the applications
- Perform code reviews for other team members
Requirements
- Good command of the English language(speaking / writing)
- 3 + years of continuous development as a Front - End Developer
- Solid knowledge of SPA frameworks(preferably Angular 2.0 +)
- Client - side design patterns
- Understanding Git version control software
- Understanding RESTful web services
- Understanding features of Typescript
- Be familiar with CI / CD process and tools
- Be familiar with code review procedure
- Knowledge of .Net framework and OOP/ SOLID is an advantage
- Ability to study and apply up - to - date technologies to improve company processes / product
- Hands - on Agile Software Development approach
- Bachelor’s Degree in Computer Sciences or any other related fields
Benefits
- Competitive salary including a 13th salary
- Relocation package (if applicable)
- Visa arrangements for the employee and family members (if applicable)
- Medical and life insurance
- Provident fund
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Discount card for several services and products
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Senior QA Engineer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Functional and performance testing of client-side and server-side products with maximum automation
- Reviews of tests done by other team members, bugs verification and regression tests automation
- Interaction with the development and support teams in order to improve the product quality
Requirements
- University Degree in Computer Science or other IT related fields
- Minimum of 3 years of experience as a Software Tester or Quality Assurance Engineer
- Excellent command of the English language
- Knowledge of methods and processes used in software quality assurance
- Passion to work in a fast-paced, demanding and multicultural environment
It is your advantage if you have some experience in the below:
- Java programming
- C# programming
- Test automation
- Agile methodology
- SQL
- Linux
- CRM or ERP
- Forex or/and Banking industry
Benefits
- Competitive salary including a 13th salary
- Relocation package (if applicable)
- Visa arrangements for the employee and family members (if applicable)
- Medical and life insurance
- Provident fund
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Discount card for several services and products
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Senior System Administrator
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
- Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
- Responsible for capacity, storage planning, and database performance
- Review Application Logs
- Manage monitoring systems
- Maintain inventory and asset configuration documentation
- Interact with customers and staff at the technical level, as required
Requirements
- University degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
- Excellent command of the English language.Greek and / or Russian is an advantage
- 3 - 5 years managing servers network administration, or system administration
- Solid knowledge of MS SQL databases and DataBase high availability and replication technologies
- Solid understanding of Microsoft Active Directory
- Working knowledge of virtualization, Hyper - V, or equivalent
- Experience with Cloud platforms like Azure and Amazon AWS
- Strong knowledge of systems and networking software, hardware, and networking protocols
- Sound knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
- Proven track record of developing and implementing IT strategy and plans
- Solid understanding of Microsoft Active Directory
- Experience with scripting and automation tools
- Ability to respond to help desk requests after hours on a limited basis as well as occasional weekend maintenance
- System administration and IT certifications, Microsoft, or other network related fields are a plus
Benefits
- Competitive salary including a 13th salary
- Relocation package(if applicable)
- Visa arrangements for the employee and family members(if applicable)
- Medical and life insurance
- Provident fund
- Free meals and beverages at the in -house cafeteria
- In - house gym with a personal trainer
- Discount card for several services and products
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LEGAL AND COMPLIANCE
In-house Lawyer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Providing legal advice to the FxPro(the ‘Company’) employees, the Company’s management team and the Company’s Board of Directors for any legal matters that may arise
- Ensuring the legality of the Company’s business practices and the Company’s compliance with applicable rules and regulations
- Researching, anticipating and guarding the Company against legal risks
- Drafting, revising, negotiating and concluding any type of legal agreements
- Liaising directly with the Cyprus Registrar of Companies and other national and international governmental or other authorities
- Developing Company policies on an array of matters
- Assessing the impact of forthcoming regulations issued on national, European and international level
- Serving as the primary legal support in relation to intellectual property(including trademark) issues
- Becoming involved in any ad - hoc projects and provide advice accordingly
Requirements
- Law degree
- Excellent command of the English language
- 4 + years of experience; experience in the financial services or other related industry is an advantage
- Experience in a regulated environment will be considered an advantage
- Well - developed analytical and problem - solving skills
- Ability to work in a dynamic and multicultural environment
- Communication skills, organizational skills, juggling numerous priorities under strict deadlines, analytical skills
Benefits
- Competitive salary including a 13th salary
- Relocation package and a working visa for the employee and the family members(if applicable)
- Provident fund
- Medical insurance and life assurance
- Discount card for several services and products
- In - house gym with a personal trainer
- Free meals and beverages at the in -house cafeteria
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MARKETING
Facebook User Acquisition Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
You will:
- Manage and scale paid acquisition campaigns to grow userbase profitably
- Monitor, optimize and report on campaign performance on an ongoing basis
- Identify optimization opportunities to help improve performance
- Develop, execute and analyse A/B tests on creatives and landing pages
- Collaborate with design, product and data analytics teams to develop effective acquisition strategies
- Communicate campaign performance and test results to the broader marketing team and executives
- Help with development of analytical tools, technologies and processes to drive efficiency across the Marketing team
You are:
- Accountable. Your program’s performance rests on your shoulders
- Team player. You thrive in a team environment where each person takes ownership to achieve a greater shared goal. Your efforts should elevate the company as a whole
- Metric driven. You feel comfortable working with numbers and finding trends to exploit
- Motivated. You enjoy making a measurable impact on your team and the greater company
- Resourceful. You look to sharpen your tools and learn about the best practices in the industry. You leverage internal and external resources to find new growth tactics
- Execution oriented. You aggressively prioritize speed/action for delivering results
You have:
- 3+ years of user acquisition or mobile media buying experience, with a strong track record of measurable results
- Experience with Facebook as a top marketing channel
- Understanding of advert attribution and tracking
- Strong analytical skills and creative thinking
We offer:
- Competitive compensation package including a 13th salary
- Relocation package and visa arrangements for the employee and their family members (if applicable)
- In-house gym with personal trainer
- Free meals and beverages at the in-house cafeteria
- Medical and Life insurance
- Provident fund
- Company Discount Card for various products and services
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Marketing Specialist
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities:
- Brainstorm and develop ideas for creative marketing campaigns
- Assist in outbound or inbound marketing activities
- Develop unique content for different marketing campaigns
- Conduct copy-editing and proof reading of articles and other web content
- Write transcripts for company videos
- Undertake individual tasks of a marketing plan as assigned
Requirements:
- Bachelor’s Degree in Marketing, Communications, Journalism or another related field
- Native English language
- Computer literacy with good working knowledge of Microsoft Office suite
- 1+ years of experience in marketing is an advantage
- Impressive writing and editing skills with the ability to adapt content style and tone for specific audiences
- Skills to cultivate subject matter experts and create the followers necessary to execute on schedule
- Ability to identify new opportunities and take the required action with minimal direction or oversight
- Demonstrable understanding of digital distribution channels and basic performance measurements
- Natural curiosity about how technology assists its users
Benefits:
- Competitive compensation package including a 13th salary
- Medical and Life insurance
- Free meals and beverages at the in-house cafeteria
- In-house gym with a personal trainer
- Provident fund
- Company Discount Card for various products and services
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Motion Designer (Facebook)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
You will:
- Take broad, conceptual ideas and turn them into something useful and valuable for our millions of users
- Design flows and experiences that are incredibly simple and elegant for Facebook
- Seek out creative, design-led solutions to challenging problems
- Partner with other designers and engineers to oversee the user experience of new features ad products, from conception until launch
- Think about creative strategy and vision at a high level (not just 'how it should look' but 'what we should build')
You are:
- Team player. You thrive in a team environment where each person takes ownership to achieve a greater shared goal
- Motivated. You enjoy making a measurable impact on your team and the greater company
- Resourceful. You look to sharpen your tools and learn about the best practices in the industry. You leverage internal and external resources to find new growth tactics
- Execution oriented. You aggressively prioritize speed/action for delivering results
You have:
- University degree
- Excellent command of the English language
- 4+ years of experience in designing, building and shipping quality apps across a variety of platforms and form factors
- 3+ years of experience in interaction and visual design
- Knowledge and experience with various 3D modelling software
- Computer literacy with good working knowledge of Microsoft Office suite
- A portfolio showcasing your work
We offer:
- Competitive compensation package including a 13th salary
- Relocation package and visa arrangements for the employee and their family members (if applicable)
- In-house gym with a personal trainer
- Free meals and beverages at the in-house cafeteria
- Medical and Life insurance
- Provident fund
- Company Discount Card for various products and services
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PPC Specialist
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Creation, maintenance and optimization of advertising campaigns in Google Ads (AdWords), Yandex Direct, Yahoo and Bing
- Writing advertisements, downloading and launching advertising campaigns (Direct Commander, AdWords Editor)
- Analysing efficiency and optimization of current advertising companies (CPC, CPO, ROI, CAC)
- Preparing reports on advertising campaigns
- Working with optimization systems and generating ads (C50)
- Conducting A/B-tests
- Working with analytics tools such as Yandex Metrics, Google Analytics, Google Data Studio, DoubleClick Search will be an advantage
Requirements
- University degree in Marketing, Communications, Journalism or another related field
- Good command of the English language
- Google Ads certification
- 2+ years of experience in advertising campaigns in Google Ads (AdWords) and Yandex Direct
Benefits
- Competitive salary including a 13th salary
- Relocation package
- Visa arrangements for the employee and family members (if applicable)
- Medical and life insurance
- Provident fund
- Free meals and beverages at the in-house cafeteria
- In-house gym with personal trainer
- Discount card for several services and products.
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OPERATIONS
Back Office Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Process applications for the opening of new client’s accounts into the Company’s software
- Amend existing Client Accounts(i.e.Valid Documents, updated information)
- Amend client’s accounts(e.g.leverage, profile etc.) into the Company’s software
- Process Power of attorney’s sent by clients
- Provide information to Clients and prospects regarding the Company and guiding them on how to open an account
- Implement strong Know Your Client procedure to all potential and existing Clients
- Validate provided documentation with an independent third party electronic verification provider(e.g.World Check, etc.)
- Ensure that all necessary documentation is collected and update the Company’s software about the collection of these documents
- Keep client records(i.e.agreements, ID documents, investor questionnaire, Know Your Client information) in electronic form
- Forward financial matters and requests to the Accounting Department
- Liaise with the Head of Back Office for any queried issues
- Assist in answering all emails received from clients regarding queries on corporate account opening process as well as amending existing accounts
- 8 hour rotation of shifts 08: 00 - 16: 00, 09: 00 - 17: 00, 16: 00 - 00: 00
Requirements
- University Degree is an advantage but not a must
- Excellent command of the English language
- Computer literacy with very good working knowledge of Microsoft Office applications
- Focused, detail orientated, problem solver
- Any knowledge of FX industry is considered an advantage
Benefits
- Competitive salary
- 13th salary
- Provident fund
- Medical insurance
- Discount card for several services and products
- In - house gym with a personal trainer
- Free meals and beverages at in -house cafeteria
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Customer Support Officer
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Deliver service and support to customers through live chats, emails and phone calls
- Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
- Handle and resolves customer complaints
- Provide information to customers in regard to Company’s services and products
- Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
- Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
- Inform customers about internal regulations and procedures of Company
- Follow up on the progress of the response to the customer
- Perform general Back Office and Clients Accounting Department duties during night/evening shifts, update Customer records
- Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
- Provide feedback on the efficiency of the customer service process
Requirements
- University Degree is an advantage but not a must
- Excellent command of the English language
- Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
- Flexible, outgoing, problem solving skills, excellent communication skills
- Any knowledge of FX industry is considered an advantage
- Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)
Benefits
- Competitive salary
- 13th salary
- Provident fund
- Medical insurance
- Discount card for several services and products
- In-house gym with a personal trainer
- Free meals and beverages at in-house cafeteria
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Customer Support Officer (Chinese language)
Limassol, Cyprus
Full-time | Agios Sylas, Ypsonas, Limassol, Cyprus
Responsibilities
- Deliver service and support to customers through live chats, emails and phone calls
- Provide answers to customers by identifying problems, researching answers and guiding customer through corrective steps
- Handle and resolves customer complaints
- Provide information to customers in regard to Company’s services and products
- Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries
- Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
- Inform customers about internal regulations and procedures of Company
- Follow up on the progress of the response to the customer
- Perform general Back Office and Clients Accounting Department duties during night/evening shifts
- Update Customer records
- Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
- Provide feedback on the efficiency of the customer service process
Requirements
- University Degree is an advantage but not a must
- Native Chinese and good command of the English language
- Computer literacy with very good working knowledge of Microsoft Office applications. Fast typing
- Flexible, outgoing, problem solving skills, excellent communication skills
- Any knowledge of FX industry is considered an advantage
- Ability to work in shifts on a rotation basis (00:00-08:00, 08:00-16:00, 16:00-00:00)
Benefits
- Competitive salary
- 13th salary
- Provident fund
- Medical insurance
- Discount card for several services and products
- In-house gym with a personal trainer
- Free meals and beverages at in-house cafeteria
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